HOW WE COLLECT AND USE YOUR INFORMATION
Mountain Sense has produced this privacy statement to explain how and why we collect your data, how it is stored and protected, and what rights you have relating to it.
You have certain legal rights to control what we do with your information. This includes the right to get access to your personal information, to request us to correct or update information, to object to or request that we restrict processing your information in certain circumstances and to object to direct marketing.
Mountain Sense may change this policy occasionally by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 5 May 2020.
HOW INFORMATION IS COLLECTED
COURSE BOOKINGS
At the point of booking a course all of the information we request is relevant to the processing of your booking and to enable us to communicate with you regarding the details of your course. All details are stored on a non-public, secure database on our web server (computer), which is based in the UK.
By booking a course with us you must agree to our Terms and Conditions, which give us permission to share information about you relating to the course that you have booked with our course director and staff as well as any relevant governing bodies such as Mountain Training.
HOW WE USE YOUR DATA
We use your data to ensure that we communicate with you in the most effective and appropriate way. This helps us to organise courses and to streamline our communications.
The personal data we hold will vary depending on our specific relationship with you, and may include:
- Biographical information including your name, gender and date of birth.
- Contact details (which we will update when notified)
- Professional activity and employment.
- Next of kin (emergency contact details).
- Personal data provided by you for a specific purpose (e.g. disability or dietary preferences for event management purposes).
We may get in touch to let you know about relevant news, events, activities or opportunities that we think may be of interest to you. The majority of data held by us is provided by you, either via our website, over the telephone or in person. We may, from time to time, make use of other sources to enhance the quality of the data we hold in terms of geographical and occupational information where publically available. We do this so that we can get to know you better and to allow us to make sure any requests for support are appropriate. This may, depending on your privacy settings and the level of interaction that you have with us on social media, include sites such as LinkedIn, Twitter, Facebook.
Your privacy is extremely important to us, and we take our responsibility surrounding the security of your data very seriously. For the most part, your data will remain within our organisation and will be processed by appropriate individuals only.
Occasionally we may need to share your information with third parties, such as relevant authorities inc Mountain Training. We regularly monitor the suppliers that we use and ensure that they comply with GDPR regulations and the EU-US Privacy Shield Framework.
We do not sell your personal data to any third parties under any circumstances.
LINKS
Occasionally, the Mountain Sense website may feature links to other, external website. Mountain Sense is not responsible for the privacy practices or the content of such websites.
COOKIES
The Mountain Sense website uses a minimal amount of cookies to increase the functionality of the website and to anonymously track statistics on site use. You may opt out of these.
COMPLAINTS
If you wish to raise a complaint about how we have handled your personal information, you can contact us on 017687 80312.
We hope that we will be able to address any concerns you may have, however, if you are not satisfied with our response you can contact the Information Commissioner’s Office (the ICO). Further details can be found at www.ico.org.uk.