a. Definitions In These Terms And Conditions

b. Applicability Of Terms And Conditions

These terms and conditions shall be incorporated into the contract and shall apply in place of and prevail over any terms and conditions contained or referred to in any communication from the customer or implied by custom or practice. Other terms and conditions are expressly rejected by the provider.

c. Booking Conditions

d. Initial Fee

The initial fee, which is non-refundable, is:

For all other services:

e. Final Payment

The final payment is payable not less than 56 days before the service date.

f. Dishonoured Cheques

In the event of any cheque from the customer being dishonoured a charge of £25, or such other sum as the provider may from time to time advise the customer will be made to cover bank and administrative costs.

g. Cancellation By The Customer

The provider will endeavor to accommodate any reasonable request by the customer for a variation in the service (such as but not limited to changes to the date, number of participants, venue, type of service). However, where these variations cannot be accommodated, the customer may cancel the contract subject to the information below. All cancellations must be in writing and sent by email to the provider. The provider will acknowledge a cancellation within 5 days of receiving it. Until the customer has received confirmation the original booking remains valid.
Where the service is for an instructor/guide only the customer will be charged on the following basis:

All other services:

h. Cancellation By The Provider

Whilst every attempt is made to ensure that the service will be provided, the provider will notify the customer of cancellation as soon as practicable where it believes on reasonable grounds that cancellation is necessary due to dangerous and/or unsuitable conditions for the service that will be provided.
The provider shall notify the customer of cancellation not less than five days prior to the service date where numbers as a result of either customer(s) cancellation or booked numbers have failed to reach a workable minimum.
In the event of cancellation the customer will be offered the choice of the following options:

Notwithstanding the cancellation of the service by the provider, the contract remains enforceable by the provider.

i. Health

j. Unruly Behaviour

The customer is expected to comply with all safety guidance and instructions of the provider.
Any failure by the customer to comply with safety guidance and instructions, or any behaviour that disrupts the smooth running of the delivery of the service may result in the customer being excluded.
The customer will be liable for the cost of any damage caused to property or equipment as a result of any unruly behaviour or failure by the customer to comply with safety guidance and instructions.

k. Personal Property

Property belonging to the customer is at all times the responsibility of the customer unless any loss or damage is due to any negligence by the provider.

l. Complaints

If the customer encounters any problem or difficulty the provider will try and resolve them as soon as is possible. In the first instance report anything either to the instructor, the course director or the management. If your complaint is not resolved to your satisfaction, or you wish to complain direct to the provider. email your concerns to This email address is being protected from spambots. You need JavaScript enabled to view it.

m. Force Majeure

The provider shall have no liability whatsoever in respect of any delay or failure in delivery of the service due directly or indirectly to any cause whatsoever outside the reasonable control of The provider including but not limited to act of God, war, invasion, rebellion, riot, terrorism, civil commotion, disorder, malicious damage, fire, flood, epidemic, quarantine restriction, strikes or other industrial disputes, unusually severe weather or energy supplies.

n. Limitation of Liability

o. Intellectual Property

Copyright and all other intellectual property rights in the products and services shown in The provider's price lists, brochures and other literature shall remain at all time the property of The provider. The customer shall acquire no rights in the products and services except as expressly provided for in these terms and conditions.

p. Photographs

From time to time photographs taken by the provider may appear in the providers brochures, website and promotional material. If a customer does not wish to be photographed this should be notified to the provider before the conclusion of delivery of the service.

q. Data Protection

The personal information requested by the provider at the time of booking plus any subsequent information is held in its original form and on computer. The information is required to assist The provider, employees, agents and sub-contractors to deliver the service and in maintaining the providers high standards of delivery.
By supplying the provider with the information to process a booking the customer agrees that the information can be kept and accessed by the provider.
The provider will use personal information to advise the customer of future services either by post or email. If the customer does not want to receive such mailings then the customer must advise the provider of that fact.

r. Applicable Law

The contract will be governed by the laws of England any dispute will be dealt under the jurisdiction of the courts of England and Wales.
The statutory rights of the customer are not affected by this contract.